Mashfa Privacy Policy
This Privacy Policy applies to the Mashfa website, the Mashfa Android application, and related services. It explains what personal data we collect, how we use it, how users can request account deletion, and how long certain records may be retained when retention is required for legal or operational reasons.
Information We Collect
Depending on how you use our services, we may collect information such as your name, mobile number, email address, date of birth, gender, address details, emergency contact details, medical profile information that you choose to provide, booking details, order and appointment history, transaction and invoice data, device identifiers, log data, and messages or support requests you send to us.
How We Use Information
We use your information to create and manage your account, provide healthcare bookings and packages, process payments and invoices, send important notifications, support customer service, improve the website and app experience, prevent fraud and abuse, resolve disputes, and comply with legal and regulatory obligations.
Log Data And Cookies
When you use our website or app, we may automatically collect technical information such as IP address, browser or device type, pages visited, access times, and similar diagnostic information. We also use cookies and similar technologies on the website to keep the service working, remember preferences, and improve performance.
You may refuse some cookies through your browser settings, but some website features may not work properly if you do so.
Service Providers
We may use trusted third-party service providers to support hosting, communications, analytics, payments, customer support, security, and related operational services. These providers may process personal data only as needed to perform services for us and subject to appropriate confidentiality and security obligations.
Account Deletion
Users can request deletion of their account from the profile settings available in the website or app, including the Profile > Personal > Delete Account flow, or by contacting us through the contact channels published on Mashfa.
When an account deletion request is completed, we revoke account access immediately. We then delete or anonymize profile and contact data that is no longer required for legal, regulatory, security, fraud-prevention, dispute-resolution, billing, tax, or operational purposes.
Data Retention
We keep personal data only for as long as it is needed for the purposes described in this Privacy Policy. When a user deletes an account, we aim to remove or anonymize unnecessary profile data without undue delay.
Some data may still be retained for a longer period where necessary, including orders, appointments, transactions, invoices, audit logs, and records related to fraud prevention, complaints, disputes, chargebacks, taxation, accounting, or compliance with applicable laws and regulations. Once retention is no longer required, we delete or anonymize that data where reasonably possible.
Security
We use commercially reasonable technical and organizational measures to protect personal data. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Links To Other Sites
Our services may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties, and we encourage you to review their privacy policies separately.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page and become effective when published, unless a different effective date is stated.
Contact Us
If you have questions about this Privacy Policy or need help with your data or account deletion request, please contact us through the contact methods available on Mashfa.